Episode 70 — Building Leaders at Domino’s: COO Susan (Five Star Pizza)

Susan, Chief Operating Officer at Five Star Pizza, pulls back the curtain on running 36 Domino’s locations across Mid-Michigan. In this fast, tactical chat, we dig into the GM’s role in culture, why drivers fuel the leadership pipeline, three-touch recruiting that actually converts, and how “product, service, image” turns dinner into a loyal customer experience. Let’s dive in.