Episode 34 - Katie Marzolf (HR Director - Southwest Georgia Oil Company, Inc)

Katie, HR Director for Southwest Georgia Oil Company, reflects on her diverse career across industries such as manufacturing, banking, consulting, and retail. She shares her surprise at the scale and significance of the convenience store industry and delves into the unique challenges of staffing in retail, especially the high turnover rates. Katie underscores the critical need for training managers in effective interviewing and legal compliance. She also highlights the importance of hiring the right people to mitigate turnover, creating a cohesive culture across multiple store locations, and leveraging technology for improved communication.