Episode 28 - Preston Sharpston (People Operations Manager, MWB Restaurants)

Preston Sharpston, People Operations Manager at MWB Restaurants, discusses the hiring and retention of hourly workers in the restaurant industry. He emphasizes the importance of making the hiring process easy and seamless for candidates, as well as empowering leaders to make good hiring decisions. Sharpston also highlights the significance of culture in attracting and retaining employees, noting that people want to work where they feel appreciated and valued. He shares insights on developing a strong culture within a multi-unit setting and the challenges of managing different micro-cultures within each restaurant. Additionally, Sharpston discusses the high volume of applicants in the restaurant industry and the need to wow candidates to stand out. He also touches on the importance of measuring success at the 90-day mark and the ongoing effort to optimize the hiring process.