Episode 07 - Heather Morgan (Chief of Staff and Strategy, Alamo Drafthouse Cinema)

In this conversation, AJ speaks with Heather Morgan, the Chief of Staff and Strategy at Alamo Drafthouse, a dine-in cinema chain. They discuss various topics related to hiring and managing hourly workers, as well as the unique culture and benefits offered by Alamo Drafthouse. Heather shares her background in industrial organizational psychology and how it has influenced her approach to leadership development and organizational culture. She also explains the challenges of maintaining consistency across different venues and the importance of clear job descriptions and training for leaders. The conversation highlights the importance of creating a sense of belonging and providing competitive pay, mental health services, immediate access to healthcare benefits, and 401k matching to attract and retain hourly workers. The conversation covers the importance of mental health resources for hourly workers, the challenge of building and maintaining a strong culture in a franchise model, and the need for effective onboarding and support for new employees.