Episode 02 - Erik Frederick (Multisite C-Level Executive - UNO, Fairway)

In this conversation, AJ Richichi interviews Eric Frederick, a CEO and CFO with experience in the hourly workforce industry. They discuss the importance of culture in businesses and how it directly impacts employee engagement and performance. Frederick shares his insights on how to define and cultivate a positive culture, emphasizing the need for leaders to genuinely care about their employees. He also highlights the correlation between engagement scores and the profitability of businesses. Additionally, Frederick shares examples of how UNO's Pizzeria and Grill supported their employees during the COVID-19 pandemic, demonstrating their commitment to their workforce. In this conversation, Erik Frederick discusses the importance of treating hourly workers like humans and investing in their development. He emphasizes the role of good leadership in creating a positive work culture and the impact it has on employee retention and productivity. Erik shares his experiences in different industries and highlights the significance of hiring and coaching the right managers. He also mentions various perks that can humanize the hourly workforce, such as travel incentives and recognition programs. Overall, Erik believes that prioritizing people and creating a supportive work environment is not only the right thing to do, but also a smart business strategy.