Case Study
Founded in 1996, HomeTeam Pest Defense is the third-largest residential pest control company in the United States and the leading pest management provider for home builders. Headquartered in Dallas, Texas, HomeTeam services more than one million homeowners annually across a rapidly expanding, multi-state footprint. As the company scaled, efficient and consistent hiring became critical to maintaining service quality across every branch.
Industry: Pest Control
Company size: 1,800+ employees
Hiring across: 50+ branches in 15 states
ATS: iCIMS
188 branch managers were responsible for both daily operations and hiring, leaving little time for consistent screening.
Phone screenings were often skipped or rushed due to scheduling conflicts, leading to uneven candidate evaluation.
Live screening calls took 20–30 minutes per candidate, delaying follow-up and increasing the risk of losing qualified talent.
An automated, ATS-integrated screening experience designed to remove scheduling friction and give time back to managers.
“Humanly cuts our response time to just four hours, which means we reach candidates faster and give our managers back four hours every week to focus on their teams and customers.”

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