Case Study
NEPA Pizza operates as an independent franchisee of Domino’s, running 15 locations throughout Northeastern Pennsylvania under the Domino’s brand. As part of the Domino’s system — the world’s largest pizza delivery and carryout network — NEPA Pizza delivers popular menu items while managing its own local hiring, staffing, and operations to serve communities across the region. Like all Domino’s franchisees, the business is responsible for its own employment practices and day-to-day store leadership.
When leadership was unavailable, applicants waited up to two to three days for follow-up — causing high-intent candidates to drop off before interviews were even scheduled.
SmartRecruiters, JobAlign, spreadsheets, and email required constant manual tracking, making it difficult to prioritize strong candidates or move quickly.
Without structured milestone engagement, retention was tracked manually through exit surveys — providing little real-time insight into morale, engagement, or turnover risk.
Humanly gave NEPA Pizza a centralized system to rank applicants, eliminate response delays, and proactively engage new hires across 15 Domino’s locations.
“In just seven weeks, we added 50 team members across 15 locations — and more than 80% are still with us. That kind of retention doesn’t happen by accident.”
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